Director: Tour Sales, Operations, and Guide Services
A new senior management position at The Knutson Company, LLC (Knutson Travels) — Director: Tour Sales, Operations, and Guide Services — presents an exciting career opportunity for an experienced manager in the travel industry. This position will report to the President, and will oversee the strategy, operations, sales and staffing of Knutson Travels program of Asian bus tours
The right candidate will bring extensive travel business experience, with particular emphasis on operational leadership and technology-driven solutions to manage growth and develop efficiencies. It will be critical that the director — who will work remotely — demonstrate an ability to operate effectively within a strong, positive, and collaborative existing culture.
Responsibilities:
Provide oversight and direction for the Knutson Travels Tour Program and the managers of the three tour-related departments: Tour Operations, Tour Sales, and Guide Services.
Work with the Knutson Travels Business Team to define and achieve goals, objectives, policies, and priorities for the overall Knutson Travels Tour Program and for each of its departments.
Oversee Tour Program revenues and expenses.
Develop methods to improve the productivity and effectiveness of programs and operations.
Monitor changes in regulations and technology that may affect operations; implement policy and procedural changes as required.
Qualifications:
Knowledge of and enthusiasm for Knutson Travels company and its travel philosophy.
Proven business and operational expertise in a consumer-facing service organization at a senior level in a tour or travel related company.
Extensive experience managing and leading collaborative and highly productive cross-functional teams.
Successful track record in assessing and applying technology-based solutions to back-end and customer-facing processes.
Demonstrated experience developing and executing company-wise business strategies to achieve tour program goals and objectives.
Exemplary written and verbal communications skills to a variety of audiences.
An inspiring and engaging leadership style, approachable, calm under pressure.
Bachelor’s degree required; MBA preferred
To Apply:
Please e-mail your cover letter and resume to careers@knutsontravels.com. Qualified applicants only, please. No phone calls.
Tour Operations Specialist
Knutson Travels, a leader in the travel industry, is looking for a well-organized and capable Tour Operations Specialist to fill a regular 35–40 hour week position. The overall responsibility of this position is to assist with the implementation and oversight of Knutson Travels’ India tours. This job entails organizing, managing, and confirming numerous tour-related details (reservations, cancellations, payments etc.), and following through on tasks. This person will be assigned specific itineraries and will be expected to coordinate all aspects of those itineraries accurately and thoroughly.
Responsibilities include:
Making all reservations necessary to support assigned itineraries (hotels, local guides etc.)
Communicating with in-country vendors (hotels, restaurants, local guides etc.) and Knutson Travel’s tour guides; responding to, and resolving, requests, complaints, problems, or questions
Processing and tracking tour member surveys
Entering tour information into database
Reviewing tour budgets and guide expenditures
Proofing marketing materials related to assigned itineraries
Ensuring guides have the necessary information to run their tours
Other duties as assigned
Qualifications include:
Excellent organizational skills; the ability to manage large amounts of information while keeping track of the details
Strong writing, editing, and verbal communication skills
The ability to carry out basic, repetitive work in a busy, sometimes stressful, environment
Working independently and as a collaborative team player
Representing Knutson Travels in a professional manner at all times
The ability to be discreet and exercise good judgment
Extensive Asia travel experience
Familiarity with Knutson Travels tour program
Advanced Microsoft Word and proficiency in Excel, preferred
Proficiency in Hindi or Punjabi, preferred
To apply:
Interested and qualified applicants should email a cover letter & resume to careers@knutsontravels.com.